BeautyQuest User Guide

Qualified doctors who have their credentials and identity vetted by us can provide video consultation service on our system. They will be available for booking. For informational, we also list some other qualified local providers on the system, however, they may not yet be available for your booking.

Please talk to your surgeon or let us know, we would love to bring your surgeon on board. BeautyQuest can be used for post surgery follow up video call.

Some providers may offer FREE consultation session. However, there is a nominal platform service fee of $5 per call, payable by credit/debit card, unless you got an offer code from the providers.

Consultation session can be 15-minute or 30-minute. When you check 2 open 15-minute slot next to each other, you are booking a 30-minute session.

Doctor schedule of availability are in 15 minute slots. You can book a 30 minute appointment if you check 2 of the 15-minute slots next to each other.

Please email or chat to us at anytime.

Since doctor’s schedule is tight, you need to contact us via email or chat to cancel your appointment. You can also message the doctor or contact doctor office and ask to reschedule the appointment.Doctor can reschedule appointment for you without charging additional fee.

Please turn on BeautyQuest app notification from your phone setting if you have not already done it at installation. BeautyQuest uses app notification to send you reminder of your appointment. If you have a contact phone number, 3 hours before your appointment, we also send you a text message reminder to call your doctor on BeautyQuest at appointment time, unless it is too close to the appointment time.

You can video call the doctor from BeautyQuest appointment detail view by clicking on the CONNECT button. The button will only available right at or after your appointment time. Since doctor are often very busy, it is your responsibility to call your doctor at appointment time.

You can end your call at any time. Unless either you or your doctor ends the call early, the system will show a count down 2 minutes before ending the call. At their discretion, Doctor can also extend 5 minutes to the call if needed.

We are enrolling local Plastic Surgeons and other beauty experts on a limited first come first serve basic. Please sign up here https://www.beautyquest.com/register-page/or send us an email at support@beautyquest.com

We do not charge providers any fees.

• If you offer Free consultation sessions to clients, we charge the client a platform service fee $5 per session. This is a small nominal fee but will ensure bad agents spamming the system.
• If you choose to charge a fee for your 15-minute or 30-minute session, we take a 10% transaction fee that includes payment processing and platform services.

You can make video call from your phone. We support iPhone and Android Phone. You can also make video call from your computer.  We support Chrome extension.

After you sign up and get approved, we will send you a detail step by step how to set your availability schedule. We make it easy for you And your staff to set your schedule.

Yes, you can add your staff into your account to mange your schedule. Your staff will have their own login. For privacy, your staff will not be able to receive video call from client. More details will be provided in our user guide.

Clients are not required to file out personal identification or medical records. Although initiated from our website or BeautyQuest app, all video data are exchange between you and your clients, encrypted in SSL. There is no third party server in the middle and we absolutely do not have access to video communication.

Yes, if you are not open any time for booking, then there is no booking.

Yes, you can terminate your account and export clients and booking data anytime.

Yes, you can book appointment for your client. Detail will be given after you signed up